laptop and a wrench

Bug

When logging into a new ArcGIS Online account for the first time in an organization with Multifactor authentication (MFA) enforced, the account setup process skips the Recovery Code step for the MFA setup and goes straight to setting up a permanent password for the account.

ArcGIS Online
Bug ID Number BUG-000169938
SubmittedAugust 13, 2024
Last ModifiedJuly 10, 2025
Applies toArcGIS Online
Version foundJune 2024
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed2025
StatusFixed

Workaround

Immediately after creating the account, go to the profile's Settings, Security tab, and regenerate and download Recovery Codes.

Steps to Reproduce

Bug ID: BUG-000169938

Software:

  • ArcGIS Online

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