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Bug

When logging in to ArcGIS Collector or ArcGIS Field Maps (Android), an error message, "Untrusted Host" is returned.

Last Published: November 27, 2020 ArcGIS Collector
Bug ID Number BUG-000135548
SubmittedNovember 18, 2020
Last ModifiedSeptember 26, 2025
Applies toArcGIS Collector
Version found20.2.2
Operating SystemAndroid
Operating System VersionN/A
Version Fixed21.2
StatusFixed

Workaround

  • Install and trust the Esri root certificate on the device (iOS and Android).
  • Do not log in when connectivity is poor. The issue may be due to losing and regaining the network signal.

Steps to Reproduce

Bug ID: BUG-000135548

Software:

  • ArcGIS Collector

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