laptop and a wrench

Bug

When logging in to a PC with a username that includes Japanese characters, the 'Authorize ArcGIS Pro to work offline' check box is disabled.

ArcGIS Pro
Bug ID Number BUG-000160603
SubmittedAugust 14, 2023
Last ModifiedAugust 19, 2025
Applies toArcGIS Pro
Version found3.1.2
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusIn Product Plan

Workaround

Create a PC login username using English characters or numbers.

Steps to Reproduce

Bug ID: BUG-000160603

Software:

  • ArcGIS Pro

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