laptop and a wrench

Bug

When logging in to a PC with a username including Japanese characters, the 'Authorize ArcGIS Pro to work offline' check box is disabled.

ArcGIS Pro
Bug ID Number BUG-000160603
SubmittedAugust 14, 2023
Last ModifiedJanuary 26, 2026
Applies toArcGIS Pro
Version found3.1.2
Operating SystemWindows OS
Operating System Version11.0 64 bit
Version Fixed3.7
StatusFixed

Additional Information

This issue is addressed in ArcGIS Pro 3.7.

Workaround

Create a PC login username using English characters or numbers.

Steps to Reproduce

Bug ID: BUG-000160603

Software:

  • ArcGIS Pro

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