Bug
When logging in to a new ArcGIS Online account for the first time in an organization with multifactor authentication (MFA) enforced, even after logging in and setting up MFA, the account displays 'Never' as the last login date and does not display the 'Disable multifactor' option when viewing as an administrator on the Members tab.
| Bug ID Number | BUG-000169940 |
|---|---|
| Submitted | August 13, 2024 |
| Last Modified | April 21, 2025 |
| Applies to | ArcGIS Online |
| Version found | June 2024 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | As Designed |
Additional Information
The last login date for each user is updated frequently in ArcGIS Online and could not be updated in near real time. Esri is aware of this issue, and it is a known limitation. To force the last login date to immediately display in the frontend, update the member user role or the credit budget. Wanting to force the last login to show up in the frontend right away. This will "update" the user by changing their role or updating their credit budget, etc.Workaround
Update the Enable Esri Access permission for the account to refresh the Last Login date and display the 'Disable multifactor' option.
Steps to Reproduce
Bug ID: BUG-000169940
Software:
- ArcGIS Online
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App