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Bug

When installing the Full Motion Video extension without authorizing it, ArcMap returns a warning message, "Licensing for full motion video is currently unavailable".

Last Published: August 19, 2020 ArcGIS for Desktop
Bug ID Number BUG-000113183
SubmittedApril 13, 2018
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.5.1
Operating SystemWindows OS
Operating System Version10.0
StatusNon-Reproducible

Additional Information

This issue is non-reproducible in ArcMap 10.5.1.

Workaround

  1. Disable the Full Motion Video extension.
    • Launch ArcMap, and navigate to the Customize tab.
    • Click Add-In Manager, and click the Add-Ins tab.
    • Select Full Motion Video, and click the Delete this Add-In button.
  2. Proceed to authorize the extension.

Steps to Reproduce

Bug ID: BUG-000113183

Software:

  • ArcGIS for Desktop

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