laptop and a wrench

Bug

When external users access an item URL, the login screen defaults to the hosting organization's login, and after one failed login attempt, the "Not a member of this organization?" link fails to redirect properly, causing an endless login loop that can only be resolved by restarting the browser session.

ArcGIS Online
Bug ID Number BUG-000180074
SubmittedOctober 9, 2025
Last ModifiedJanuary 9, 2026
Applies toArcGIS Online
Version foundJune 2025
Operating SystemN/A
Operating System VersionN/A
StatusIn Review

Workaround

The only workaround is to close the browser tab and reopen the link to start the login process again.

Steps to Reproduce

Bug ID: BUG-000180074

Software:

  • ArcGIS Online

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