Bug
When exporting an Adobe Illustrator Exchange (AIX) file from ArcGIS Pro 2.5.1 and ArcGIS Pro 2.6.0, the file cannot be opened in the ArcGIS Maps for Adobe Creative Cloud extension in Adobe Illustrator 22.0.1, and returns the following error message, "The file "file_name.aix" is in an unknown format and cannot be opened."
| Bug ID Number | BUG-000134880 |
|---|---|
| Submitted | October 26, 2020 |
| Last Modified | April 10, 2025 |
| Applies to | ArcGIS Maps for Adobe Creative Cloud |
| Version found | 2.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 |
| Status | Known Limit |
Additional Information
The issue is a known limitation.Workaround
- Reinstall ArcGIS Maps for Adobe Creative Cloud.
- Export the AIX files from ArcGIS Pro 2.5.0, or use the latest version of Adobe Illustrator.
Steps to Reproduce
Bug ID: BUG-000134880
Software:
- ArcGIS Maps for Adobe Creative Cloud
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App