laptop and a wrench

Bug

When exporting a layout containing a particular map service in ArcGIS Pro 2.6.3, if the layout is zoomed in past 1:16,500 meters, the map service displays a checkerboard pattern in the output.

Last Published: December 16, 2020 ArcGIS Pro
Bug ID Number BUG-000135920
SubmittedDecember 7, 2020
Last ModifiedJune 25, 2025
Applies toArcGIS Pro
Version found2.6.3
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Export the layout from ArcMap.

Steps to Reproduce

Bug ID: BUG-000135920

Software:

  • ArcGIS Pro

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