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Bug

When downloading an offline area in ArcGIS Field Maps 25.2.x from a map with a sideloaded tile package, the map extent box is not visible, and the offline area fails to download and returns an error message, "Unable to export the cache, estimated tile count is greater than the max export tiles count (xxxxxxx) that is set for the service".

ArcGIS Field Maps
Bug ID Number BUG-000180897
SubmittedNovember 11, 2025
Last ModifiedJanuary 13, 2026
Applies toArcGIS Field Maps
Version found25.2.3
Operating SystemApple iOS
Operating System Version18.x
StatusIn Review

Workaround

  • Do not use a combination of a device sideloaded tile package basemap and tile layer in a map. (Choose one or the other).
  • Zoom in to only download a small area of the map.

Steps to Reproduce

Bug ID: BUG-000180897

Software:

  • ArcGIS Field Maps

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