Bug ID Number |
BUG-000151584 |
Submitted | August 16, 2022 |
Last Modified | June 2, 2025 |
Applies to | Portal for ArcGIS |
Version found | 10.9.1 |
Operating System | Windows OS |
Operating System Version | 10.0 64 Bit |
Status | Known Limit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
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Additional Information
For ArcGIS Enterprise 10.9.1, the Enterprise platform does not have export capabilities for non-hosted services. As a result, ArcGIS Enterprise Sites cannot download from non-hosted services. This is a known limitation. Alternatively, hosted services do allow downloading. In the upcoming ArcGIS Enterprise Sites 11.1 release, a bug has been fixed where download options would be present and fail when a service is non-hosted. In the ArcGIS Enterprise Sites 11.1 release, the download options will not appear if the service is non-hosted. It is recommended to update to ArcGIS Enterprise Sites 11.1 when it is released.
Workaround
Hosted services do allow downloading, hence change any non-hosted services to hosted services. It is recommended to update to ArcGIS Enterprise Sites 11.1 when it is released.
Steps to Reproduce