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Bug

When downloading a hosted feature layer as an Excel file created by the Calculated Travel Cost tool in ArcGIS Online, the Excel format document returns the error message when opening, "Excel cannot open the file 'FileName' because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file."

ArcGIS Online
Bug ID Number BUG-000180804
SubmittedNovember 7, 2025
Last ModifiedDecember 3, 2025
Applies toArcGIS Online
Version foundOctober 2025
Operating SystemN/A
Operating System VersionN/A
StatusIn Product Plan

Steps to Reproduce

Bug ID: BUG-000180804

Software:

  • ArcGIS Online

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