laptop and a wrench

Bug

When downloading a basemap for offline use in the Survey123 for ArcGIS field app, if the screen auto-locks during the download process, the basemap fails to fully download, however no error message is returned.

Last Published: October 31, 2018 ArcGIS Survey123
Bug ID Number BUG-000110110
SubmittedDecember 11, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS Survey123
Version found2.5
StatusKnown Limit

Additional Information

Closing is a known limitation caused by the app not continuing to run when in background (device locked) or device sleeps.

Workaround

Make sure the phone remains turned on during the download process.

Steps to Reproduce

Bug ID: BUG-000110110

Software:

  • ArcGIS Survey123

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