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Bug

When creating offline areas in ArcGIS Online, incorrect error messages are returned when the offline map area exceeds the 1GB size limit.

ArcGIS Online
Bug ID Number BUG-000161724
SubmittedSeptember 27, 2023
Last ModifiedJuly 11, 2025
Applies toArcGIS Online
Version foundJune 2023
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusKnown Limit

Additional Information

This issue is a known limitation.

Workaround

  • Avoid using layers larger than 1GB in offline maps.
  • Using the offline packaging service, create smaller, segmented offline areas of the larger area.
  • Create offline areas in the ArcGIS Field Maps field app on a mobile device.
  • On the Offline page in the Field Maps Designer, select the 'Device will download and get updates for features only' option in the 'features and attachment delivery' section. This causes the offline area packaging and download to exclude attachments, while allowing attachments to be collected and uploaded.

Steps to Reproduce

Bug ID: BUG-000161724

Software:

  • ArcGIS Online

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