When creating charts in Open Data, if feature services are not shared with 'Everyone', the following error message is returned: "The underlying service failed to respond."
Last Published: August 15, 2018ArcGIS Online
Bug ID Number
BUG-000115758
Submitted
July 31, 2018
Last Modified
June 5, 2024
Applies to
ArcGIS Online
Version found
6.2
Status
Known Limit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
Additional Information
Services used to back Open Data datasets must be shared to Everyone (and to a group that has been added to the site). According to http://docstg.arcgis.com/en/hub/data/server-configuration-details.htm:
"Services need to be publicly accessible
ArcGIS Hub contains a process that will query statistical information from the server to show a summary of the data as well makes requests for the data 1,000 records at a time to build up a cache to support download file types. This automatic ETL (extract-transfer-load) process is run when a consumer attempts to download the data, and once cached, the download request will respond from the cache to help save the load on your server. Both of these services to index and build the cache need to communicate with the server through the firewall."
The error message is returned If the service is shared only to the group and not to Everyone, as the service is no longer publicly available.