Bug
When creating charts in Open Data, if feature services are not shared with 'Everyone', the following error message is returned: "The underlying service failed to respond."
| Bug ID Number | BUG-000115758 |
|---|---|
| Submitted | July 31, 2018 |
| Last Modified | June 5, 2024 |
| Applies to | ArcGIS Online |
| Version found | 6.2 |
| Status | Known Limit |
Additional Information
Services used to back Open Data datasets must be shared to Everyone (and to a group that has been added to the site). According to http://docstg.arcgis.com/en/hub/data/server-configuration-details.htm: "Services need to be publicly accessible ArcGIS Hub contains a process that will query statistical information from the server to show a summary of the data as well makes requests for the data 1,000 records at a time to build up a cache to support download file types. This automatic ETL (extract-transfer-load) process is run when a consumer attempts to download the data, and once cached, the download request will respond from the cache to help save the load on your server. Both of these services to index and build the cache need to communicate with the server through the firewall." The error message is returned If the service is shared only to the group and not to Everyone, as the service is no longer publicly available.Steps to Reproduce
Bug ID: BUG-000115758
Software:
- ArcGIS Online
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