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Bug

When caching at scales larger than 1:100 in ArcGIS Pro, image service caches are not displayed even after specifying the scales explicitly.

Last Published: April 2, 2019 ArcGIS for Desktop
Bug ID Number BUG-000117754
SubmittedOctober 26, 2018
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.4.1
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusNon-Reproducible

Additional Information

Non-reproducible.

Workaround

  1. Open the ArcGIS Pro project and zoom to the desired map extent.
  2. After zooming in to 1:50, 1:25, and 1:10, click Add current scale to the default zooming level.
  3. Zoom to the extent of the data to publish. 
  4. Note the x,y coordinates of the top left corner of the map down.
  5. Publish the map as a service.
  6. In the Caching tab, change the default Origin (x,y) value with the one identified in Step 4.
  7. Create cache.

Steps to Reproduce

Bug ID: BUG-000117754

Software:

  • ArcGIS for Desktop

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