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Bug

When attempting to share an ArcGIS Pro 3D scene with an .slpk file, the process fails and returns the error message "External sharing process failed".

ArcGIS Online
Bug ID Number BUG-000181256
SubmittedNovember 26, 2025
Last ModifiedDecember 3, 2025
Applies toArcGIS Online
Version foundOctober 2025
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusIn Review

Steps to Reproduce

Bug ID: BUG-000181256

Software:

  • ArcGIS Online

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