Bug
When attempting to download a web map containing a feature class created from ArcGIS Survey123, Collector Classic for ArcGIS returns the following error, "The map 'SyncEnabledTest' failed to download with the message: Unable to create replica. Please check your parameters. Exporting data for layer 0 failed."
| Bug ID Number | BUG-000109271 |
|---|---|
| Submitted | November 2, 2017 |
| Last Modified | August 18, 2025 |
| Applies to | Collector Classic for ArcGIS (iOS) |
| Version found | 17.0.3 |
| Operating System | N/A |
| Operating System Version | N/A |
| Status | Will Not Be Addressed |
Additional Information
Collector Classic for ArcGIS (Android, iOS) has been retired and is no longer being updated. Esri recommends the ArcGIS Field Maps app as an alternative to Collector Classic as it combines the functionality of Classic Collector, Explorer, and Tracker. Note this issue does not apply to ArcGIS Collector.Workaround
Generate a survey from an existing feature service:
- Create a feature layer in ArcGIS Online or Portal for ArcGIS.
- In ArcGIS Survey123 Connect, select New Survey, log in to an ArcGIS organization, and select the Feature Services category.
- Browse to and select the desired feature service, and click Create Survey. For more information, click here to refer to the documentation.
- Navigate to Collector Classic for ArcGIS and it is now able to download the web map.
Steps to Reproduce
Bug ID: BUG-000109271
Software:
- Collector Classic for ArcGIS (iOS)
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