laptop and a wrench

Bug

When an ArcGIS Online organization has multifactor authentication enabled and enforced, Security Assertion Markup Language (SAML) accounts exempted from the multifactor authentication enforcement return the 'Your organization requires Multifactor Authentication (MFA)' prompt after trying to access My Esri.

ArcGIS Online
Bug ID Number BUG-000163486
SubmittedDecember 6, 2023
Last ModifiedJanuary 2, 2024
Applies toArcGIS Online
Version foundOct 2023
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusIn Product Plan

Workaround

  • In the prompt, click Cancel > Leave and log in again with the organization URL.
  • Clear browser cache and log in directly at https://www.esri.com/en-us/my-esri-login.

Steps to Reproduce

Bug ID: BUG-000163486

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options