laptop and a wrench

Bug

When an administrator attempts to view the profile of a member with an '@' in their username using the 'More options' button on the Organization Members tab, the administrator is signed out in the newly opened tab.

ArcGIS Online
Bug ID Number BUG-000177657
SubmittedJuly 3, 2025
Last ModifiedOctober 7, 2025
Applies toArcGIS Online
Version foundJune 2025
Operating SystemChrome OS
Operating System Version73
Version FixedPlanned Release Date: Q3 2025
StatusFixed

Workaround

Three options:

  1. Replace the '@' in the URL of the new tab with '%40' and refresh.
  2. Log back in within the new tab.
  3. Use the Profile button that appears when clicking on a username instead.

Steps to Reproduce

Bug ID: BUG-000177657

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options