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Bug

When an add-on ArcGIS Pro license expires, members assigned to this license can no longer access ArcGIS Pro using the license level included in the user type.

Portal for ArcGIS
Bug ID Number BUG-000171838
SubmittedOctober 29, 2024
Last ModifiedMay 26, 2025
Applies toPortal for ArcGIS
Version foundN/A
Operating SystemWindows OS
Operating System VersionN/A
Version Fixed3.5
StatusFixed

Additional Information

This issue is fixed in ArcGIS Pro 3.5.

Workaround

Unassign the expired add-on license or provision a new license file with valid licenses.

Steps to Reproduce

Bug ID: BUG-000171838

Software:

  • Portal for ArcGIS

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