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Bug

When adding Web Map Tile Service (WMTS) or Web Feature Service (WFS) layers with sublayers to a web map in ArcGIS Online, the layers do not get added.

ArcGIS Online
Bug ID Number BUG-000166863
SubmittedApril 19, 2024
Last ModifiedJune 24, 2025
Applies toArcGIS Online
Version foundFeb 2024
Operating SystemWindows OS
Operating System Version10.0
StatusUnder Consideration

Workaround

  1. Add the layers to ArcGIS Online's Map Viewer Classic. This stores layer identifier information properly.
  2. Save the web map, and open it using the newer version of Map Viewer.
  3. Copy the JSON details associated with the operational layers from the classically produced map to the new map.

The layers function as expected.

Steps to Reproduce

Bug ID: BUG-000166863

Software:

  • ArcGIS Online

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