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Bug

When adding a map service and the corresponding feature service to an ArcGIS Online map, pop-ups do not display after saving and reopening the map.

Last Published: February 6, 2018 ArcGIS GIS Server
Bug ID Number BUG-000101108
SubmittedDecember 1, 2016
Last ModifiedJune 5, 2024
Applies toArcGIS GIS Server
Version found10.3.1
Operating SystemWindows OS
StatusWill Not Be Addressed

Additional Information

Not in the current roadmap.

Workaround

Note that the workaround provided below only works if the map service is saved as a layer. It does not work if the feature service is saved as a layer and the map service is added from the web.1. Add the map service to a blank map, and configure the pop-ups.2. Save the service as a new layer. 3. Add the saved layer to a new map.4. Add the feature service URL from the web. When this step is completed, ArcGIS Online queries the map service for the pop-ups, and the pop-ups continue to display after exiting and reopening the map.

Steps to Reproduce

Bug ID: BUG-000101108

Software:

  • ArcGIS GIS Server

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