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Bug

When a webmap includes external sources that are not saved as ArcGIS Online items, the request to take maps offline fails when looking for the source ItemID.

ArcGIS Online
Bug ID Number BUG-000155334
SubmittedJanuary 25, 2023
Last ModifiedJuly 22, 2025
Applies toArcGIS Online
Version foundN/A
Operating SystemWindows OS
Operating System VersionN/A
StatusIn Product Plan

Workaround

If adding the external source as an item in ArcGIS Online, and adding it to the webmap, the data gets an ItemID from ArcGIS Online that is included in the request where the request doesn't fail.

Steps to Reproduce

Bug ID: BUG-000155334

Software:

  • ArcGIS Online

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