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Bug

When a raster exceeds the image service's 'Maximum download size per request' (MB) parameter, the image does not display in 'Download Raster' or state that the image is too large. Instead, it returns the message, "Check if rasters are accessible and 'Download' capability is enabled on the image service."

ArcGIS Pro
Bug ID Number BUG-000175936
SubmittedApril 21, 2025
Last ModifiedAugust 26, 2025
Applies toArcGIS Pro
Version found3.4.3
Operating SystemWindows OS
Operating System Version11.0
Version Fixed3.6
StatusFixed

Additional Information

This issue is fixed in ArcGIS Pro 3.6.

Steps to Reproduce

Bug ID: BUG-000175936

Software:

  • ArcGIS Pro

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