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Bug

When a new service is added as a custom basemap to a web map that is set as the default basemap in an ArcGIS Online organization, the old service is still displayed as the basemap when a new map is created.

Last Published: March 6, 2017 ArcGIS Online
Bug ID Number BUG-000102482
SubmittedJanuary 27, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version foundN/A
Operating SystemN/A
StatusKnown Limit

Additional Information

Its a known limitation. To get the new map you will have to go back to the organization settings and choose the new default basemap. If you simply want to update the current one, you have to change the setting to a different basemap, Save, then change to your original one again

Workaround

Save a new web map containing the second tiled layer and share it with the custom basemaps group. Set this second web map as the default map in the organization settings.

Steps to Reproduce

Bug ID: BUG-000102482

Software:

  • ArcGIS Online

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