Bug
When a Mosaic Dataset resides in a folder registered with ArcGIS Server using a UNC path, and the path shares the same parent folder as arcgiserver, publishing fails with "Packing succeeded, but publishing failed. ERROR 001369: Failed to create the service."
| Bug ID Number | BUG-000108484 |
|---|---|
| Submitted | October 3, 2017 |
| Last Modified | December 10, 2025 |
| Applies to | ArcGIS GIS Server |
| Version found | 10.3.1 |
| Operating System | N/A |
| Operating System Version | N/A |
| Status | Will Not Be Addressed |
Additional Information
This issue will not be addressed within the current product support cycle. If the issue persists in a supported release, contact Esri Support Services.Workaround
Copy the FGDB containing the Mosaic Dataset to a different shared drive which is <a href="file://corpdata/TechSupport/Public/JingY/unc_md" target="_blank">\\corpdata\TechSupport\Public\JingY\unc_md)</a> which is registered with ArcGIS Server with Full Control privilege granted to ArcGIS Server account.
- From the catalog pane, connect to the UNC path where the geodatabase is located.
- Drag the Mosaic Dataset from this new share location to ArcMap, click Publish and it should succeed.
Steps to Reproduce
Bug ID: BUG-000108484
Software:
- ArcGIS GIS Server
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