Bug
When a hosted tile layer (France_OrthoHR by Esri France) is missing tiles at a given scale and is loaded into ArcGIS Web AppBuilder, printing still attempts to print those missing tiles at the wrong scale as opposed to ignoring them and printing the basemap in their place. The resulting map is blurred in the spaces where tiles were missing in the given layer.
| Bug ID Number | BUG-000142082 |
|---|---|
| Submitted | August 10, 2021 |
| Last Modified | October 3, 2024 |
| Applies to | Portal for ArcGIS |
| Version found | 10.7.1 |
| Operating System | Windows OS |
| Operating System Version | 2019 64 Bit |
| Status | Will Not Be Addressed |
Additional Information
France_OrthoHR is no longer available, and the issue is no longer reproducible. If the issue persists, contact Esri Support Services as a new reproduction case is needed to continue investigation.Workaround
Use only one layer instead of two; when only one is visible, the scaling issue does not occur. When both layers are visible, the scaling of tiles in the resulting print is not consistent. Similarly, making maps using areas which are not missing tiles does not lead to this.
Steps to Reproduce
Bug ID: BUG-000142082
Software:
- Portal for ArcGIS
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