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Web maps that display a hosted feature service including numerous labels with halos are unable to load in iOS devices, and instead, are reloaded with the error message, "A problem occurred with this webpage so it was reloaded."

Last Published: August 5, 2019 ArcGIS Online
Bug ID Number BUG-000093906
SubmittedFebruary 1, 2016
Last ModifiedMay 31, 2023
Applies toArcGIS Online
Version found3.10
Version Fixed7.3


Option 1: Use Google Chrome to view the web map in iOS devices.Option 2: Remove the halos from the labels in the web map.Option 3: Use the visible range scale settings to limit the number of features and labels with halos that display in the extent of the web map to a small number at one time.

Steps to Reproduce

Bug ID: BUG-000093906


  • ArcGIS Online

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