laptop and a wrench


Web maps containing Bing basemaps fail to load on Android mobile devices when opened from an organization's ArcGIS home page.

Last Published: November 9, 2017 ArcGIS Online
Bug ID Number BUG-000088117
SubmittedJune 4, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found3.7
Operating SystemAndroid
Operating System Version4.4x
StatusWill Not Be Addressed

Additional Information

Mobile browser is redesigned in the next three to six months. The new design handles this scenario differently and bug is no longer relevant. Closing.


Manually change the url to:, and open the web map from the home page, or after opening the map, change the url to http:// Or, 1. Copy the URL of your Sanitary Sewer Map ( 2. Log in to ArcGIS Online, and go to My Content. 3. Click Add Item > An Application. 4. Paste the web map URL, add a Title and tags, and click Add Item. 5. Change the thumbnail of this item. Share this item to Everyone and the Group that is used for Featured Content for the home page. 6. Go to the group and remove the original Sanitary Sewer Map (web map).

Steps to Reproduce

Bug ID: BUG-000088117


  • ArcGIS Online

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