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Bug

Web maps containing a basemap of a cached map service or tiled image layer which is published with a custom extent prevent users from zooming out to the full extent of the data in Collector Classic for ArcGIS (Android).

Last Published: July 27, 2021 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000094553
SubmittedMarch 1, 2016
Last ModifiedApril 2, 2025
Applies toCollector Classic for ArcGIS (Android)
Version found10.3.6
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

Collector for ArcGIS (Classic) has been retired and is no longer being updated.

Workaround

Use the default extent of the data instead of a custom extent when publishing the basemap layer.

Steps to Reproduce

Bug ID: BUG-000094553

Software:

  • Collector Classic for ArcGIS (Android)

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