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Web AppBuilder is unable to display custom basemaps from the Basemap Gallery widget if the custom basemaps are created using Open Geospatial Consortium (OGC) map services.

Last Published: April 18, 2018 ArcGIS Online
Bug ID Number BUG-000086388
SubmittedMarch 25, 2015
Last ModifiedJune 27, 2023
Applies toArcGIS Online
Version found3.7
Operating SystemWindows OS
Operating System Version7 64 Bit
StatusKnown Limit

Additional Information

This is confirmed that it's a known limit of JSAPI 3.x unfortunately. Web AppBuilder is built upon JSAPI. The problem will rely on the API to fix.


Use ArcGIS for Server services instead of OGC services to create custom basemaps.

Steps to Reproduce

Bug ID: BUG-000086388


  • ArcGIS Online

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