BUG-000173301 for ArcGIS Online

Bug ID Number	BUG-000173301
Submitted	December 27, 2024
Last Modified	February 11, 2025
Applies to	ArcGIS Online
Version found	N/A
Operating System	Windows OS
Operating System Version	11.0 64 bit
Status	As Designed

Additional Information

The pop-up info on the provided hosted layer view published from ArcGIS Pro has all fields set as visible when you look at the item info. ArcGIS Online Map Viewer is honoring the pop-up defined on the item and is working as expected. Updating the pop-up when publishing from ArcGIS Pro gives the expected result and does not have fields written into the non-existing pop-up.

Workaround

Open the hosted feature layer in ArcGIS Online Map Viewer.
Open the pop-ups configuration pane.
Click 'Select fields'.
Select and unselect a few of the fields. Click Done.
This should change the field number to 6/6, 3/33, 48/48 and so on.
On the Layers pane, click the layer and click the ellipses beside the layer whose pop-ups were configured.
Click Save.
This applies the pop-up changes to the map view. Refresh the page.