BUG-000090931 for ArcGIS for Server

Bug ID Number	BUG-000090931
Submitted	September 22, 2015
Last Modified	June 11, 2020
Severity	High
Applies to	ArcGIS for Server
Version found	10.3
Version Fixed	10.4.0
Status	Fixed

Description

Attempting to download a web map containing ArcGIS Server feature services for offline use with Collector for ArcGIS fails, and returns the error message:

Error:   
The operation couldn't be completed. Error in obtaining version for Sync.

Error:   
The map 'Map_Name' failed to download with the message: Error in obtaining version for Sync.

Image of the error message in Collector for ArcGIS (Android)

The following entry is found in the server logs:

Cause

When users download a web map containing versioned data for offline use, the Create Replica call is used to create a local copy of the data with a version name. By design, the version name of the replica also includes the user name of the user (editor) who downloads the web map.

Although the documented limit for version names is 64 characters, in ArcGIS 10.3.1 for Server, this error occurs because the version name exceeds 30 characters in length due to the user name being too long. This is a known limitation, and is logged as BUG-000090931. For more information, refer to ArcGIS for Desktop Help: System tables in a geodatabase - SDE_versions.

Workaround

Use one of the workarounds provided below to solve this issue.

To allow users with long user names to download the web map, the administrator must change the sync option, Create a version for each, to User. To do so, follow the steps provided in the following document, ArcGIS for Server Help: Prepare data for offline use - Sync options.

Screenshot of the sync options available

When using the Create a version for each User option, the version created is specific to each user who takes the map offline. The version name created is composed of the user name and the feature service name separated by an underscore. Since the service name can be truncated to one character, a limit of 28 characters is allowed for the user name to bring the total number of characters in the version name to 30 (including the underscore).

The default Create a version for each Downloaded Map option only allows a limit of only 14 characters in the user name because the Downloaded Map option also includes a 13-character unique ID in the version name. For more information, refer to ArcGIS for Server Help: Offline maps and versioned data.

When downloading the web map for offline use, ensure the user name is not too long. Editors with long user names may change their user name temporarily to allow the download to complete successfully before editing.
Since this issue is specific to the 10.3.1 version of ArcGIS for Server, upgrade to ArcGIS 10.4 for Server to prevent this issue from occurring.

Steps to Reproduce

Bug ID: BUG-000090931

Software:

ArcGIS for Server

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Versions created through ArcGIS for Server feature services using the Create Replica call have a limit of 30 characters, not the 64 characters documented for the version's geodatabase system table.

Description

Cause

Workaround

Steps to Reproduce

Related Information

Discover more on this topic