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Bug

Using the Survey123 field app and allowing the device to enter sleep mode or auto-lock causes an uncompleted survey download .tpk file and returns an error message, "Error unpacking."

Last Published: November 9, 2018 ArcGIS Survey123
Bug ID Number BUG-000108307
SubmittedSeptember 26, 2017
Last ModifiedAugust 9, 2025
Applies toArcGIS Survey123
Version found2.3
Version Fixed3.1
StatusFixed

Workaround

The following settings ensure the device stays on during the download.Iphone 6Settings > Display & Brightness > Auto-Lock.AndroidSettings > Display > Advanced > Sleep.

Steps to Reproduce

Bug ID: BUG-000108307

Software:

  • ArcGIS Survey123

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