laptop and a wrench

Bug

Using the offline deauthorization process with a License Server Administrator renders the availability of the deauthorized concurrent use license to zero until the deauthorization process is completed.

Last Published: July 31, 2019 ArcGIS for Desktop
Bug ID Number BUG-000115315
SubmittedJuly 12, 2018
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.5.1
Operating SystemWindows OS
Operating System Version2012 R2
StatusWill Not Be Addressed

Additional Information

This is as designed to prevent proliferation of licenses. If a user can continue to use licenses on a License Manager after the offline deauthorization process is started, then licenses can be returned to the customer account and re-authorized on another License Manager elsewhere allowing the doubling up of licenses. this can then happen ad-infinitum.

Workaround

Finish the deauthorization process.

Steps to Reproduce

Bug ID: BUG-000115315

Software:

  • ArcGIS for Desktop

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options