laptop and a wrench

Bug

Using the Export Tile Cache tool to apply an irregular shaped area of interest (AOI) causes the results to display black or White shapes on some clipped tiles.

Last Published: March 16, 2020 ArcGIS Pro
Bug ID Number BUG-000128868
SubmittedFebruary 22, 2020
Last ModifiedJune 25, 2025
Applies toArcGIS Pro
Version found2.5
Operating SystemWindows OS
Operating System Version10.0
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Draw the AOI along the tile boundaries. To see the tile boundaries by reviewing the output of the Create Vector Tile Index tool.

Steps to Reproduce

Bug ID: BUG-000128868

Software:

  • ArcGIS Pro

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options