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Bug

Using Google Chrome or MicrosoftEdge 126 to access ArcGIS Online organization 'Groups' or 'Gallery' pages returns the error "STATUS_ACCESS_VIOLATION" in the browser.

ArcGIS Online
Bug ID Number BUG-000168462
SubmittedJune 19, 2024
Last ModifiedJuly 3, 2024
Applies toArcGIS Online
Version foundFeb 2024
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version FixedPlanned Release Date: Q2 2024
StatusFixed

Additional Information

This issue is fixed on 6/26/2024.

Workaround

This error stems from an update in Chromium impacting both Google Chrome and Microsoft Edge browsers. While working to investigate this issue, it is advised to temporarily use Google Chrome Beta or alternative browsers such as Safari or Mozilla Firefox. 

 

The issue can also be resolved by disabling the 'Web Accessibility' setting in Microsoft Edge's internal accessibility URL (edge://accessibility/). Google Chrome can be launched with this setting automatically disabled by opening its Properties > Shortcut and appending the following argument to the Target value '--force-disable-renderer-accessibility'.

Steps to Reproduce

Bug ID: BUG-000168462

Software:

  • ArcGIS Online

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