Bug
Using custom templates with a custom print service published from the Export Web Map printing tool results in incorrect scale bar measurements.
| Bug ID Number | BUG-000113426 |
|---|---|
| Submitted | April 23, 2018 |
| Last Modified | November 12, 2025 |
| Applies to | ArcGIS GIS Server |
| Version found | 10.6 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Will Not Be Addressed |
Additional Information
This issue will not be addressed within the current product support cycle. If the issue persists in a supported release, contact Esri Support Services. Migrating to print services published from ArcGIS Pro is recommended. While authoring a template in ArcGIS Pro, ensure the 'Compute at center' option is checked for scale bars and scale text elements.Steps to Reproduce
Bug ID: BUG-000113426
Software:
- ArcGIS GIS Server
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