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Bug

Using custom basemaps in Collector for ArcGIS 18.1.0, the Download Area frame does not show in the Add Offline Area window.

Last Published: October 16, 2019 ArcGIS Collector
Bug ID Number BUG-000120372
SubmittedFebruary 27, 2019
Last ModifiedJune 5, 2024
Applies toArcGIS Collector
Version found18.1.0
Operating SystemApple iOS
Operating System Version11.0x
StatusWill Not Be Addressed

Additional Information

This is the expected behavior. Please see the documentation: https://doc.arcgis.com/en/collector/ipad/help/offline-prep.htm#ESRI_SECTION3_EC3D49F86C384EF59EF71088B8D047F2 and refer to the explanation provided in step 3: The initial extent is the default extent of the map. Due to limitations on the number of tiles that can be taken offline, the entire extent cannot be taken offline. A gray mask covers the areas not included in the download. If a mask is not visible, the area on the screen is downloaded.

Steps to Reproduce

Bug ID: BUG-000120372

Software:

  • ArcGIS Collector

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