laptop and a wrench

Bug

Using ArcMap to view an ArcGIS Online item consisting of a secured ArcGIS Server image service stored with credentials fails to generate the necessary token required for viewing.

Last Published: January 24, 2018 ArcGIS for Desktop
Bug ID Number BUG-000109775
SubmittedNovember 27, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.5.1
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Open ArcGIS Pro and log in to ArcGIS Online organization. Add the item created to a map in ArcGIS Pro and observe the service loads as expected.

Steps to Reproduce

Bug ID: BUG-000109775

Software:

  • ArcGIS for Desktop

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options