laptop and a wrench

Bug

Using an ArcGIS Online default print service when printing to PDF & SVG in the A3 Portrait layout causes some legend items to display jagged & pixelated.

Last Published: December 12, 2017 ArcGIS Online
Bug ID Number BUG-000107273
SubmittedAugust 10, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found5.2
StatusKnown Limit

Additional Information

This is a known limit. Here is the workaround: http://support.esri.com/en/technical-article/000011636 By the way, in ArcGIS Desktop 10.6 this issue does not arise. In ArcGIS Desktop 10.6, the out of the box printing service (inside Utilities folder) is using Pro/11x code base. If users publish a printing service from ArcGIS Pro, then users must have not seen this issue. But, if users publish a printing service from ArcMap, users still run into this issue since the printing service still uses the old code base.

Workaround

Print to JPG, PNG32, and PNG8.

Steps to Reproduce

Bug ID: BUG-000107273

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options