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Bug

Users with custom roles with the 'Members > Update' administrator privilege are unable to reset passwords for users with custom roles that also have the 'Members > Update' privilege in ArcGIS Online.

ArcGIS Online
Bug ID Number BUG-000181686
SubmittedDecember 15, 2025
Last ModifiedDecember 21, 2025
Applies toArcGIS Online
Version foundOctober 2025
Operating SystemN/A
Operating System VersionN/A
StatusIn Review

Workaround

Use the default administrator role to reset the password of custom role users.

Steps to Reproduce

Bug ID: BUG-000181686

Software:

  • ArcGIS Online

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