Bug
Usernames with 29 characters or more are unable to create an offline map area in ArcGIS Enterprise 10.9.1.
| Bug ID Number | BUG-000154222 |
|---|---|
| Submitted | December 6, 2022 |
| Last Modified | August 21, 2025 |
| Applies to | Portal for ArcGIS |
| Version found | 10.9.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Non-Reproducible |
Additional Information
This issue relates to a bug fixed in later versions of ArcGIS Enterprise, where the token expires during the offline packaging job and causes the area to fail. Re-run the failed map area, as the expiring token issue occurs intermittently. If possible, upgrade to a newer version of ArcGIS Enterprise.Workaround
Re-run packaging the failed map area.Steps to Reproduce
Bug ID: BUG-000154222
Software:
- Portal for ArcGIS
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