laptop and a wrench

Bug

Uploaded Spanish descriptions from a CSV file are shown as missing characters in Story Map Tour.

Last Published: March 9, 2017 ArcGIS Online
Bug ID Number BUG-000102772
SubmittedFebruary 8, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version foundN/A
Operating SystemN/A
StatusKnown Limit

Additional Information

This is a limitation of CSV files, which do not support extended character sets. The workaround is to use a unicode format for the text file, import it via the ArcGIS.com map viewer, and create a Map Tour from the resulting web map. 1. Save the CSV as a Unicode text file 2. Drag the TXT file onto the map viewer to create a map tour layer 3. Save the web map 4. Share > Create a web app > select the Story Map Tour app

Workaround

Open the CSV file in Notepad and then save it with the UTF-8 Character set.<a href="http://geobern.blogspot.com/2016/02/importing-csv-files-with-accented.html" target="_blank">http://geobern.blogspot.com/2016/02/importing-csv-files-with-accented.html</a>

Steps to Reproduce

Bug ID: BUG-000102772

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options