laptop and a wrench

Bug

Upgrading to ArcGIS Monitor 2023.1 using a group-managed service account returns Error 1720. There is an issue with the Windows Installer package. The script required for this installation to complete could not be run.

ArcGIS Monitor
Bug ID Number BUG-000158982
SubmittedJune 9, 2023
Last ModifiedOctober 31, 2025
Applies toArcGIS Monitor
Version found2023.1
Operating SystemWindows Server
Operating System Version2022
Version Fixed2023.2
StatusFixed

Steps to Reproduce

Bug ID: BUG-000158982

Software:

  • ArcGIS Monitor

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options