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Bug

Upgrading Portal for ArcGIS may fail with the "Access Denied" error referencing a Thumbs.db file.

Portal for ArcGIS
Bug ID Number BUG-000172519
SubmittedNovember 22, 2024
Last ModifiedApril 24, 2025
Applies toPortal for ArcGIS
Version found11.3
Operating SystemWindows Server
Operating System Version2019 64 Bit
Version Fixed11.5
StatusFixed

Additional Information

This issue is fixed in ArcGIS Enterprise 11.5.

Steps to Reproduce

Bug ID: BUG-000172519

Software:

  • Portal for ArcGIS

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