laptop and a wrench

Bug

Updating the symbology causes the labels to disappear from the Map Viewer user interface when using the Maplex Label Engine on a map service added to a new web map.

Last Published: August 28, 2020 Portal for ArcGIS
Bug ID Number BUG-000133335
SubmittedAugust 25, 2020
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.8.1
Operating SystemWindows OS
Operating System Version2016 64 Bit
StatusWill Not Be Addressed

Additional Information

This bug will not be addressed in Map Viewer Classic with ArcGIS Maps for JavaScript 3.x. However, the new Map Viewer based on the 4.x version of ArcGIS Maps for JavaScript allows modifying the outline of a map image layer while successfully displaying labels published from ArcGIS Pro. It is encouraged to use Map Viewer because Map Viewer Classic has now been deprecated and will be removed in a future release. See https://support.esri.com/en-us/knowledge-base/map-viewer-classic-in-arcgis-online-deprecation-000030662 for details.

Workaround

Save the web map, and reload after the symbology update or access the 'Manage Labels' submenu from the feature layer.

Steps to Reproduce

Bug ID: BUG-000133335

Software:

  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options