Bug
Updating an account's email address within the ArcGIS Enterprise portal organization reverts to the previous email address.
| Bug ID Number | BUG-000177797 |
|---|---|
| Submitted | July 9, 2025 |
| Last Modified | October 2, 2025 |
| Applies to | Portal for ArcGIS |
| Version found | 11.5 |
| Operating System | Windows Server |
| Operating System Version | 2022 |
| Version Fixed | 12.0 |
| Status | Fixed |
Additional Information
This issue is resolved in ArcGIS Enterprise 12.0, scheduled for release in the fourth quarter of 2025.Workaround
If locked out of a Portal for ArcGIS administrator account, create a new portal administrator account using the command line to temporarily access the system.
For more information, refer to https://enterprise.arcgis.com/en/portal/latest/administer/windows/recovering-the-portal-when-no-administrator-accounts-are-available.htm.
Steps to Reproduce
Bug ID: BUG-000177797
Software:
- Portal for ArcGIS
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