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Bug

Unable to view the tile package in ArcGIS Pro after exporting the map server cache when choosing one scale.

Last Published: October 7, 2019 ArcGIS GIS Server
Bug ID Number BUG-000125738
SubmittedOctober 3, 2019
Last ModifiedJune 25, 2025
Applies toArcGIS GIS Server
Version found10.7.1
Operating SystemWindows OS
Operating System Version2019 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Choose scale 0 and the scale to be exported. Scale 0 typically only has 1 or 2 tiles in total, and does not impact the total size of export.

Steps to Reproduce

Bug ID: BUG-000125738

Software:

  • ArcGIS GIS Server

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